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Mutoh RH II Service

  Posted by Najib Assegaf on Friday, November 28 2008

Dear Mutoh

i have problem with my digital printing machine which is mutoh Rockhopper II/87" model RJ-8000-87k-SDMP, serial no D08K:00029 since one month ago. and have repair by Mutoh Indonesia Authorized (PT ASABA) but no result and solution from PT ASABA.

cronolgy :
1.PT ASABA judge my mainboard is broken, then PT ASABA use new mainboard falcon type, but still not operating, PT ASABA says the mainboard must be downgrade the firmware, after PT ASABA downgrade, still not working..

2.after that, we try the old mainboard, turned out to be the mainboard is working in standby condition (Ready To Print in Panel), but we can't test print and the panel says "System Error 07 CPU Error E016"
3.in standby condition(Ready to Print), file from the computer can't be send from the computer, PT ASABA give me a new LAN CArd, And still not working whereas the IP address is match and the networking is connected..in my computer (Easysign, Production Manager) after i click Play, appearing "The Port (xxx.xxx.xxx.xxx) could not be opened..

we need help from Mutoh Japan to attend for my problem. because PT ASABA (only in Indonesia)can't helping my problem.
Do you have alternate solution for me?other than PT ASABA in indonesia or Singapore?
very urgent..

Best Regards
Najib Assegaf



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